Delivery Policy
When We Deliver
Deliveries can only be made during working hours, Monday to Friday, 8:00am to 5:30pm and we cannot always provide an exact date at the time of ordering. If you want to know when your order will arrive, you can email our Customer Service team at theariella2020@gmail.com or call on 07511148434 and we will advise you best we can.
We can only deliver items within England, Wales and some areas in Scotland – please call for more information on 07511148434. If there are any issues we will contact you as soon as possible once your order is placed. If you would like some advice regarding delivery before ordering, please do not hesitate to email our sales team at theariella2020@gmail.com or call on 07511148434. Alternatively, you can use our live chat facility where our online operators are standing by to answer your questions.
Problems with deliveries
We use couriers for many of our items, and unfortunately damages can happen. If this is the case, please send us an email as soon as the item is received to theariella2020@gmail.com or call 07511148434 and we will deal with this for you as a priority. If possible, please attach a photo of the damage to your email.
Van Delivery
The delivery date and time will be arranged as soon as possible after the order is placed. There will be a time slot in which the delivery driver will aim to arrive in. The time slot is not guaranteed, but the driver will get in touch if they are delayed for any reason. For health and safety purposes the driver won’t be able to take the stock up any flights of stairs, only to the ground floor level. If possible, the driver may be able to take the stock into the building but is not obligated to do so. Please note any failed deliveries due to the client not being there will incur a charge of 50% the invoice price.